WordPress Website Care Plans from The Webs We Weave include far more than Website Maintenance. It includes our time, knowledge and experience to help you grow your business.
Care Plan Features
Plans & Pricing Comparison
No obligation plans. Cancel anytime.
*Overage billed at standard rate.
*Overage billed at reduced rate.
*Overage billed at reduced rate.
Frequently Asked Questions
Similar to a lawyer’s retainer, the monthly time is there to reserve your place in our queue as well as our resources. Consequently, it does not rollover. You can take comfort in the fact that what you request within that 30/120 minutes of time (depending on your plan) will be addressed with immediate attention.
The whole purpose of our Care Plans is preventative care, so we do our best to prevent anything bad from happening. If we caused the site to go down during an update or backup, we'll immediately roll back to the backup taken prior to performing the update.
The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable.
Requests to update content and small design improvements are the most common requests. However, we'll do anything that can fit into your monthly support time. Please be aware that requests for new features to your website may result in a formal quote since those commonly go over the monthly dedicated time.
We're able to provide the fastest response via email. If we need to do some brainstorming, that usually works best on the phone or on via screen-share. Consulting calls are reserved for our Premium and Professional Care Plan clients. They help to clarify a strategy towards growth and improvements. Often times, clients choose to use this time for a screen-sharing session dedicated to small updates or training.
If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. Premium and Professional Care Plan clients are charged at our discounted rate of $85/hr. Essential Care Plan clients are billed at our standard rate of $125/hr.
Absolutely. A long-term relationship with our clients and their websites is what we're all about. Consequently, we'd hate to see you go but we know financial circumstances must always be considered so we never lock anyone in. Request a cancellation via email to email@example.com, and we will immediately stop the next payment.
Although these plans are primarily for sites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated webmaster. Prior to making any commitments, we will first do an evaluation of your website to see how it was built and look for any issues that may cause problems down the road. We will make a list of issues to fix and improvements required in order to proceed with a monthly plan.
We’ll need an administrator account in WordPress and access to your server, usually through cPanel or via your hosting account so we can get everything setup and take care of any issues that arise. Other than that we just collect standard billing information and an Email address for notifications.
Of course, if we are hosting your website, we already have everything we need.
A high quality business-class web host can make all the difference in your website’s performance and may even improve your search engine rankings. If you’re happy with your current host then there is a good chance that everything will be fine.
For clients who are having issues with their host or are looking for more performance we can host your site at Liquidweb Cloud Sites, one of the best business website hosting platforms around.
The best part of hosting with us on the Liquidweb platform is we'll include your hosting fee if you sign up for the Premium or Professional Webcare Plans!