The Webs We Weave offers website maintenance and WordPress support
services. See details below.
Relax. If something goes wrong, we have you covered! Your website files & database are backed up daily and stored off-site. We can restore your website fully with a click of a button. That means peace of mind for you.
Keeping your core software framework current provides you with the confidence that your site is always current with bug fixes & security patches.
Keeping WordPress up-to-date requires keeping plugins up-to-date as well. They go hand-in-hand to protect your investment.
We monitor your website 24/7/365. If your site goes down for any reason, we are notified immediately so we can take action to get your site back up quickly.
We work to keep your website’s defenses strong to prevent hack attempts & security breaches. Always know that your data and that of your visitors are safe & secure.
Our Premium & Professional plans include top-tier managed WordPress hosting by Rocket.net. This ensures your website will be as fast and secure as possible.
Did you know that Google penalizes websites without valid SSL certificates in their search results? Our hosting includes Free SSL certificates. We keep your visitor data secure while keeping Google happy!
Tired of having your inbox full of web form submissions from spammers? We provide spam prevention for all website forms to reduce spam form submittals by over 95%.
Fast page load speed is not only important for the user experience but also improves your Google search ranking. We optimize your website code and compress images to speed up your site. If you host with us through Rocket.net, your site will be blazing fast!
We regularly optimize your database to improve website performance. This improves the efficiency of the database allowing website pages to load faster. This results in happier visitors!
We believe in transparency. We log every change we make on your website and send a detailed report to your inbox on the first of each month. This report also includes Google Analytics summary data.
You get 30 minutes to 2 hours dedicated support time each month, depending on your plan. Use it for content updates, design tweaks, training, or if you just want to talk. We’re here for you!
Similar to a lawyer’s retainer, the monthly time is there to reserve your place in our queue as well as our resources. Consequently, it does not rollover. You can take comfort in the fact that what you request within that 30/120 minutes of time (depending on your plan) will be addressed with immediate attention.
The whole purpose of our Care Plans is preventative care, so we do our best to prevent anything bad from happening. If we cause the site to go down during an update or backup, we’ll immediately roll back to the backup taken before performing the update.
The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable.
Requests to update content and small design improvements are the most common requests. However, we’ll do anything that can fit into your monthly support time. Please be aware that requests for new features to your website may result in a formal quote since those commonly go over the monthly dedicated time.
We’re able to provide the fastest response via email. If we need to do some brainstorming, that usually works best on the phone or via screen-share. Consulting calls are reserved for our Premium and Professional Care Plan clients. They help to clarify a strategy towards growth and improvements. Oftentimes, clients choose to use this time for a screen-sharing session dedicated to small updates or training.
If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. Care Plan clients are charged at our discounted rate of $85/hr.
Absolutely. A long-term relationship with our clients and their websites is what we’re all about. Consequently, we’d hate to see you go but we know financial circumstances must always be considered so we never lock anyone in. Request a cancellation via email to support@thewebsweweave.com, and we will immediately stop the next payment.
Absolutely! We welcome clients who are looking for a long-term relationship with a dedicated webmaster, regardless of who built the website. Before making any commitments, we will first evaluate your website to see how it was built and look for any issues that may cause problems down the road. We will make a list of issues to fix and improvements required to proceed with a monthly plan.
We’ll need an administrator account in WordPress and access to your server, usually through cPanel or via your hosting account so we can get everything set up and take care of any issues that arise. Other than that we just collect standard billing information and an Email address for notifications.
Of course, if we are hosting your website, we already have everything we need.
A high-quality business-class web host can make all the difference in your website’s performance and may even improve your search engine rankings. If you’re happy with your current host then there is a good chance that everything will be fine.
For clients who are having issues with their host or are looking for more performance, we can host your site at Rocket.net, one of the best-managed WordPress hosting platforms around.
The best part of hosting with us on the Rocket.net platform is we’ll include your hosting fee if you sign up for the Premium or Professional Webcare Plans!
